Frequently Asked Questions

2. Is there any way to see which frames fit me best?

3. How can I quickly reorder the glasses I purchased previously?

4. Can I order more than one pair of glasses per order?

5. What is necessary to place order at Elklook?

6. How do l cancel my order?

7. What if my order information is wrong?

2. What's the material of your frames?

3. Do you have spring hinges glasses?

4. Can l buy the frames alone?

5. Do the frames come in different sizes?

6. Can l get the frames in a different color?

7. Our frames usually have more than one color, so you can choose the coloryou like.

2. What is the material of your lens?

3. What is the difference between single-vision and progressive lenses?

4. What color tint do you offer?

5. What are Polarized lenses?

6. What are Photochromic Lenses?

7. What're the difference between Tint lens, Photochromic lens and Polarized lens?

8. How do l get thinner lenses?

9. what's lens index?

10. What lens fuctions do you offer?

11. What lens coatings do you offer?

12. Can you replace lenses if l send you my frame?

13. Can l purchase lenses by themselves?

14. Do you sell Blue light lenses?

2. How to read and understand my prescription?

3. How can l send in my prescription?

4. What if my prescription has expired?

5. What is "PD" and how do l get mine?

6. How to Measure Pupillary Distance (PD)

7. What is ADD?

8. What is Prism Correction?

9. Do you offer prism correction?

10. Can I use contact lens prescription for ordering glasses?

2. What countries do you ship to?

3. How long will it take for me to get my glasses?

4. Do you offer expedited shipping?

5. Can l change my shipping address?

6. How long does it take to ship after placing an order?

7. Why is there no update of my package?

8. How do you handle shipping delays?

9. Why does it show that the package has been returned?

10. what should l do if the package shows as delivered but l haven't received

11. What do l do if my package was damaged?

12. Why did l purchase 2 pairs of glasses but only receive 1 pair?

13. Can l track my order?

2. ls my payment secure on your website?

3. Can l use my FsA (flexible spending account) or HSA(health care saving account) card?

5. How can l obtain a sales invoice?

6. ls it possible to have double discounts on my order?

7. Why can't l use the coupon for ordering?

2. What is your return policy for glasses?

3. How do l make an exchange or return?

4. When will l receive the refund?

5. Can l make an exchange?

2. What should l do if my lenses have a scratch or film on them?

3. What should l do if my vision is unclear in my new glasses?

4. Why do the glasses l received look different from when l tried them on?

5. What should l do if my glasses don't fit well?

6. What should l do if the color of the glasses l received is different from the one shown in the pictures?

7. Due to the environment, lighting, monitor, and phone screen, a certain degree of color variation isnormal. lf the glasses you receive differ significantly from what you see on our website, please contact us+so we can resolve the issue.

2. Can l order glasses without creating a password on your website?

3. Can l order glasses without login into my account?

4. Forget the password?

5. Can l change my password?

6. How can l care for my glasses to ensure longevity?