Payment Policy

Welcome to Elklook. To ensure a safe, smooth, and transparent shopping experience for all our customers, we outline our accepted payment methods, security protocols, and billing terms below.

By placing an order on our website, you agree to the terms listed in this Payment Policy.

1. Accepted Payment Methods

We provide a variety of secure and convenient payment options at checkout to ensure a seamless experience. Our primary credit card processing and installment financing services are securely integrated via Stripe, Inc., and we additionally partner with PayPal to offer alternative express checkout options. We currently support:

1.1 Credit & Debit Cards

We accept major international credit and debit cards, including:

Visa
Mastercard
American Express (AMEX)
Discover
Diners Club

1.2 Digital Wallets

For faster and more secure checkout, you can utilize:

Apple Pay
Google Pay
PayPal
Amazon Pay
Link

1.3 Buy Now, Pay Later (BNPL) / Installments

To offer flexible payment financing, we support installment options processed securely through our gateway provider:

Klarna (Available for select eligible regions, allowing 4 interest-free payments)
Afterpay (Available for select eligible regions, allowing 4 interest-free payments)
Affirm (Available for select eligible regions, allowing interest-free or tailored payment options)

Please note that we do not accept cash on delivery (COD), personal checks, or direct bank wire transfers.

2. Payment Security & Encryption

Your privacy and data security are our top priorities.

All transactions on Elklook are processed through secure, industry-leading payment gateways that utilize Secure Socket Layer (SSL) 256-bit encryption technology. This ensures that your sensitive financial data is fully encrypted during the checkout process.
We are fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS). Elklook does not view, store, or process your raw credit card numbers, expiration dates, or CVV security codes on our servers. All such data is handled exclusively and securely by our authorized payment service providers.

3. Currency and Pricing

All prices displayed on our website are denominated and processed in United States Dollars ($ USD).

If your local currency is different from USD, your bank or credit card issuer will automatically convert the transaction amount based on their current exchange rates. Please note that your financial institution may also apply foreign transaction fees or currency conversion charges. Elklook is not responsible for these external bank fees, and they are non-refundable.

4. Sales Tax and Fee Transparency

We believe in 100% price transparency. There are no hidden fees, recurring subscriptions, or surprise charges added to your purchase.

Sales Tax: For orders shipped within the United States, sales tax may be applicable depending on your state and county regulations. Any applicable sales tax will be calculated automatically based on your shipping address and will be clearly displayed as a separate line item before you finalize your payment.

5. Order Verification and Anti-Fraud Protocols

Please ensure that your billing address matches the information on file with your credit card statement.
If our risk assessment system flags an order as high-risk or potentially fraudulent, we reserve the right to temporarily hold the shipment and contact you via our official email (Service@elklook.com) to verify your identity.

6. Refunds and Processing Times

Any refunds approved under our standard Return & Refund Policy will be issued back exclusively to the original payment method used to place the order.

Once a refund is initiated by our system, it typically takes 3-7 days for the funds to reflect on your credit card or bank statement, depending on your financial institution's processing times.
Please note that processing times for BNPL services (Klarna/Afterpay/Affirm) are subject to their respective platform terms.

7. Billing Discrepancies & Customer Support

If you notice any duplicate charges, billing errors, or incorrect amounts on your financial statement, please contact our dedicated customer support team immediately. We investigate and resolve all billing inquiries within 24 to 48 business hours.

Customer Support Email:Service@elklook.com
Tel: +86 15516958237 (7:00 AM - 1:00 AM next day (PT) Every Day)
Business Address: Room 2313, Block B, Lvdu Plaza, No. 76 Zhengbian Road, Guancheng Hui District, Zhengzhou City, Henan Province, 450004, China